Sony PCV-R526DS Manuel d'utilisateur télécharger pdf (Page 233)

Troubleshooting Guide

reserved. Sony, VAIO, the VAIO logo, VAIO Digital Studio, VAIO Smart, DVgate, and i.LINK are trademarks of Sony.

All other trademarks are trademarks or registered trademarks of their respective owners.

This document describes how to solve common problems you may encounter when using your computer. Many

problems have simple solutions, so try these suggestions before you call Sony Customer Support.

My computer or software program "locks up"



Close the application that is currently locked up by pressing ALT+F4.



If you cannot restart as described in the preceding steps, you can restart the computer by pressing

CTRL+ALT+DELETE or by pressing the power switch for more than six seconds.

! Pressing CTRL+ALT+DELETE may result in the loss of changes made to files that are currently open.



Contact the software publisher or designated provider for technical support. See the phone numbers on the

next page.

Adobe Systems Incorporated

206-628-5737, M-F, 6 AM-5 PM PT

America Online

800-827-3338, 7 days a week, 6 AM - 2 PM ET

AT&T

800-400-1447, 7 days a week, 24 hours a day

CompuServe Interactive, Incorporated

800-848-8990, M-F, 8 AM - 1 AM ET,

S-S 10 AM - 10 PM ET

Network Associates, Inc.

408-988-3832, M-F, 9 AM - 5 PM CT

EarthLink Network, Inc.

800-395-8410, 7 days a week, 24 hours a day

Encompass, Inc.

800-927-3000, 7 days a week, 24 hours a day

Prodigy Communications Corporation

800-PRODIGY, 7 AM - 3 AM ET

Intuit Inc.

900-555-4688, 7 days a week, 24 hours a day

MediaLive, Inc.

408-556-2060, 9 AM-10 PM PT everyday

Symantec Corporation

800-798-0850

LucasArts Entertainment Company

415-507-4545 M-F, 8:30 AM - 4:30 PM PT

My CD-ROM/DVD-ROM/CD-RW drive tray does not open



Make sure the computer is turned on.



If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight paper clip

into the emergency eject hole.

When I click an application icon, a message such as "You must insert

the application CD into your CD-ROM drive" appears and the software

does not start



Some titles require specific files that are located on the application's CD-ROM. Insert the disc and try starting

the program again.



Check to make sure you inserted the CD-ROM with the label side facing up.

My modem connection is slow

The computer's modem uses K56flex

technology/V.90. Many factors influence modem connection speed, including

telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think

your modem is not connecting properly to other computer-based modems, fax machines, or your Internet Service

Provider, check the following:



Have your phone company check that your phone line is free from any line noise.



If your problem is fax-related, check that there are no problems with the fax machine you are calling and that

it is compatible with fax modems.



If you are having a problem connecting with your Internet Service Provider, check that the ISP is not

experiencing technical problems.

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Introduction

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Installing the Home DSL Modem

Installing the Microfilters

Installing the Modem Drivers

Troubleshooting

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DSL Modem

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Minimum System Requirements

Technical Support

Modem Features

DSL outlet

Setting Up

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Configuring the Modem

DSL provider is listed in the

Using the Home DSL

System Monitor

Home DSL Monitor

Troubleshooting

Reference

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Environmental

Glossary

Appendix C Glossary

Regulatory Compliance Notices

Modifications

Limited Warranty

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